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Ford to deploy ‘angels’ to troubleshoot busted EV chargers

Ford has an interesting idea for how it can improve the reliability of electric car chargers in the US: charge angels.

In an interview with Automotive News, Ford’s general manager of electric vehicles Darren Palmer, announced plans to deploy employees in specially equipped electric Ford Mach-Es to visit and test chargers when connected vehicle data or social media complaints suggest there might be a problem.

Although details of the initiative are yet to be finalized, the company expects it to launch before the end of the year, ready for the release of the all-electric F-150 Lightning in 2022.”There are a lot of plugs out there, but some of them are old and they don’t have the quality or reliability we want,” Palmer said. “

“We experienced this problem first hand when we reviewed Ford’s Mach-E. Rather than operating its own charging stations like Tesla, Ford has the “FordPass Charging Network” which gathers together over 13,500 charging stations operated by other companies like Electrify America and ChargePoint.

But the problem, as my colleague Sean O’Kane found in his review earlier this year, is that the quality of upkeep between these different providers can vary, meaning you might not get a perfectly working charger first time.